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Having Hard Conversations by Jennifer Abrams

21 January @ 8:30 am - 22 January @ 3:30 pm

HK$4,300

Based on Jennifer’s books, Having Hard Conversations and Hard Conversations Unpacked, and her work with conflict and interpersonal communication, this 2 day deep dive workshop will provide participants with an action plan, scripting tools and more for having necessary yet challenging conversations.

Participants will learn how to:

• Identify and move past hesitations around having hard conversations.

• Reflect on questions to ask before choosing to speak up and frame the conversation in a cogent manner.

• Work with professional language to frame hard conversations that don’t trigger or put others on the

defensive.

• Determine the goals of a conversation and write an action plan of support that is ‘other-focused’ for

after the conversation takes place.

• Script the conversation using a clear protocol that is doable and can be heard.

• Choose the best ‘wheres’ and ‘whens’ for a productive discussion.

• Respond to a variety of ‘what if they say this’ conflict escalators.

 

** This is a 2-day workshop which will be held on 21-22 January 2020

Details

Start:
21 January @ 8:30 am
End:
22 January @ 3:30 pm
Cost:
HK$4,300
Event Categories:
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Organizer

Jacques Perche
Phone:
37622523
Email:
cpd@esfcentre.edu.hk

Venue

ESF Centre
1063 Kings Road
Quarry Bay, Hong Kong
+ Google Map
Phone:
2574 2351
Website:
https://www.esf.edu.hk/esfc_direction/